Refund policy

Eligibility for Refunds and Replacements

Refunds and replacements are valid only for products that are damaged, lost in transit, or of sub-par quality, shape, or form. To process a refund or replacement, please provide the following:

  • Receipt or proof of purchase (e.g., emailed invoice, Order ID)
  • Proof of damage or concern via images (if applicable)

Processing Refunds and Replacements

  1. Inspection: Once we receive the required information, we will inspect it internally and notify you of the status of your refund or replacement.
  2. Refunds: If your refund is approved, we will initiate a refund to your original payment method within 5-7 business days.
  3. Replacements: If a replacement is approved, the products will be shipped within 2-3 business days.

Shipping Policy

Processing Time

All orders are processed within 2-3 business days. If there are any delays, you will be notified via your provided contact number and/or email.

Contact Information

Providing your contact information when placing an order is mandatory. Our delivery partners may need to contact you in case of ambiguities in the shipping address.

Need Help?

If you have any questions on how to return your item to us, please contact us:

Thank you for choosing Ecobia. We appreciate your support in helping us make a difference for the environment.